Privacy Policy for Dispute Ease

Effective Date: 16 December 2024

1. Introduction

Welcome to Dispute Ease (“we,” “our,” or “us”). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services.

By accessing or using our website (https://disputeease.com.au) or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect and process the following types of information:

– Personal Information: Includes your name, email address, and payment details when you submit your dispute information or communicate with us.
– Dispute Information: Details about your financial disputes, such as transaction details, receipts, and correspondence with your bank.
– Automatically Collected Data:  Your IP address, browser type, device information, and website usage statistics, collected via cookies and analytics tools.

3. How We Use Your Information

We use the information we collect for the following purposes:

– To prepare dispute documentation tailored to your case.
– To communicate with you regarding your disputes, including updates and guidance.
– To process payments and manage billing.
– To improve our website and services through analytics.
– To comply with legal and regulatory requirements.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

– Service Providers: With third-party payment processors or other vendors who assist us in providing our services.
– Legal Compliance: To comply with applicable laws, regulations, or legal processes.
– Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings.

– Types of Cookies We Use:
– Essential Cookies:Necessary for the website to function properly.
– Analytics Cookies: To understand website usage and improve performance (e.g., Google Analytics).

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no online data transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights concerning your personal information:

– Access: Request access to the personal information we hold about you.
– Correction: Request corrections to inaccurate or incomplete information.
– Deletion: Request the deletion of your information, subject to legal or contractual obligations.
– Data Portability: Request a copy of your information in a structured format.
– Withdraw Consent: Withdraw consent for data processing where applicable.

To exercise these rights, please contact us at info@disputeease.com.au

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Third-Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Dispute Ease
Email: info@disputeease.com.au
Website: https://disputeease.com.au