AGREEMENT FOR SERVICES AND PAYMENT

This Agreement (“Agreement”) is entered into by and between Dispute Ease, hereinafter referred to as “the Company,” and the Client, whose details are provided below (“the Client”). By signing this Agreement electronically on the Company’s website, the Client agrees to the terms and conditions outlined in this Agreement.

1. Scope of Services
The Company will assist the Client with preparing and managing financial disputes with banks, merchants, or financial institutions. The Company will provide documentation preparation, dispute review, and advisory services in relation to the Client’s dispute.

2. Payment Terms
The Client agrees to pay a non-refundable upfront fee of AUD $99 to initiate the dispute process. This fee covers the time, effort, and resources spent by the Company in preparing the dispute package for the Client.

3. Refund Policy

• The upfront fee of AUD $99 is non-refundable under any circumstances.
• If funds are successfully recovered, a 20% commission on the recovered funds will be charged to the Client. This commission is non-refundable once paid.

4. Client Responsibilities

• The Client is required to cooperate with the Company during the dispute process and provide all necessary information for the dispute preparation.
• The Client agrees to notify the Company in writing of the outcome of their claim within 90 days of receiving a decision from the bank, merchant, or financial institution. The notification must include supporting details of whether the claim was successful or unsuccessful.

5. Penalties for Non-Compliance

• If the Client fails to notify the Company within the required 90-day period, the Client will be subject to a penalty fee of AUD $10,000. This penalty applies regardless of the outcome of the claim, as the Client has an obligation to inform the Company of the decision.

6. Limitation of Liability

• The Company is not liable for any delays or adverse outcomes resulting from the Client’s failure to provide accurate or timely information.
• The Company cannot guarantee the success of any claim, as decisions are ultimately made by the financial institution or merchant involved.

7. Confidentiality

• The Company will maintain the confidentiality of all information shared by the Client and will only disclose such information as required by law or necessary to facilitate the dispute resolution process.

8. Governing Law
This Agreement is governed by the laws of Australia. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of Australia.

9. Acceptance of Terms
By signing this Agreement electronically, the Client acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this Agreement, including the non-refundable upfront fee, the penalty for non-notification, and the liability limitations.